Skip to content

Refund policy

Last updated: October 20, 2026

1. Overview

oneBot is sold by One Labs Bot Technologies Limited, Ireland. You choose a plan (Starter, Professional, Business or Enterprise) per account, billed monthly. On top of your plan, AI usage is billed via credits, based on the AI provider and the skill used. This Refund Policy explains when you can cancel and when we refund.

2. How Billing Works

  • Your plan is billed monthly in advance.
  • Each AI action is charged in credits at the AI provider’s price for that action plus 30%.
  • Prices for consumers include VAT.
  • All charges are shown in real time in your dashboard, and you can set spending limits for AI usage.

3. Your Right to Cancel Within 14 Days (Consumers)

If you are a consumer, you may cancel within 14 days without giving a reason, as set out in our Cancellation Policy. If you asked us to start your plan at once, you pay for the period up to your cancellation, and we refund the rest within 14 days. If you cancel a credit top-up within 14 days of buying it, we refund the credits you have not used.

4. Cancelling Your Plan After the 14 Days

You can cancel your plan at any time. The cancellation takes effect at the end of the current billing month, and you keep full access until then. The fee for a billing month already started is not refunded.

5. AI Credits

Credits are added to your account when you buy them and do not expire. Apart from section 3 and billing errors, credits are not refunded.

6. Payment Processing

All payments are processed by Stripe, Inc. as our payment service provider. The contracting party is One Labs Bot Technologies Limited; Foxx – Verein zur Förderung einer zukunftsorientierten Lebenskultur acts as seller of record for payments processed via Stripe. In the event of a valid refund, the refund will be issued by Foxx – Verein zur Förderung einer zukunftsorientierten Lebenskultur via Stripe using the same means of payment you used for the initial transaction.

7. Billing Errors

We will issue a full or partial refund if a verifiable billing error has occurred on our side, for example if you were charged more than once for the same billing period, charged after a valid cancellation, or charged incorrectly because of a technical error in our billing system. Please contact us within 30 days of the transaction. We will investigate and, if the error is confirmed, refund within 14 business days. This does not limit your statutory rights.

8. How to Cancel or Request a Refund

Write to support@onebuddy.app with your account e-mail address, the date and amount of the transaction and a short description. We acknowledge every request within 3 business days.

9. Account Closure

If you close your account, your plan ends at the end of the current billing month, and outstanding AI usage charges are settled. Section 3 is not affected.

10. Chargebacks

If you start a chargeback through your bank or payment provider without contacting us first, we may suspend your account while we look into it. Please write to us first, so that we can resolve the matter quickly.

11. Changes to This Policy

We may update this Refund Policy. We will tell registered users of material changes by e-mail and update the date at the top of this page.

12. Governing Law

This Refund Policy forms part of our Terms of Service and is governed by the laws of Ireland. If you are a consumer, you keep the protection of the mandatory law of the country where you live.

13. Contact

One Labs Bot Technologies Limited

Unit 2, 2 Bridge Street, Athlone, Co. Westmeath, N37 F1W4, Ireland

Company number (CRO): 817724

E-mail: support@onebuddy.app

Telephone: [[PLACEHOLDER: One Labs telephone number]]