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Terms of service

Last updated: October 20, 2026

1. Overview

These Terms of Service (“Terms”) govern your use of the oneBot platform, operated by One Labs Bot Technologies Limited, a company registered in Ireland with the Companies Registration Office (CRO) under company number 817724, with its registered office at Unit 2, 2 Bridge Street, Athlone, Co. Westmeath, N37 F1W4, Ireland.

By accessing or using oneBot — including browsing this website, creating an account, or interacting with any oneBot service — you agree to be bound by these Terms and acknowledge that you have read and understood our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree to these Terms or the Privacy Policy, please do not use the platform.

2. The Service

oneBot is an AI-powered personal and business assistant platform. It connects to third-party services, executes tasks, and communicates on your behalf based on your instructions and configuration.

AI Transparency Notice: When you interact with oneBot — including its chat interface, Companion feature, or the VIA concierge on our website — you are communicating with an artificial intelligence system, not a human being. All responses are generated by AI models. This disclosure is made in accordance with EU AI Act Article 50 transparency requirements.

New bots use an EU-hosted model from Lyceum by default. In the bot’s advanced settings you can choose another model instead, including models available through our AI routing layer OpenRouter, which connects to 100+ large language models (LLMs) from providers including Anthropic, OpenAI, Google, Meta (Llama), Mistral, Qwen (Alibaba), DeepSeek, xAI (Grok), MiniMax, NVIDIA, Cohere, and others. The model landscape evolves rapidly; the current list of available models is always visible in your settings. The specific model used depends on your configuration.

Optionally, you may provide your own API keys for supported AI providers. In this case, your requests are sent directly to that provider without routing through OpenRouter. You are responsible for any costs, usage, and compliance obligations associated with your own API keys. One Labs Bot Technologies Limited does not store your API keys beyond what is technically required to process your requests.

3. Your Data

We take your privacy seriously. Here’s what you should know:

  • All your data is stored on Hetzner servers in the EU, encrypted at rest and in transit
  • Your bot messages are processed by the AI model you select: by Lyceum (EU-hosted) or, through OpenRouter, by the model’s provider — these providers do not train on your data when accessed via API
  • We never sell, rent, or misuse your data
  • We never see your payment credentials (card numbers, bank details) — only transaction amounts for billing purposes
  • We collect analytics and usage statistics to improve the platform. We never use your conversations, bot data or Google data for advertising or profiling. If you consent to marketing cookies, we measure the success of our own advertising with Meta, as described in our Privacy Policy.
  • We do not use your personal data, conversations, or bot interactions to train, fine-tune, or improve any AI or machine learning model — neither our own nor any third party’s

For full details, see our Privacy Policy.

4. Use at Your Own Risk

Important: oneBot is an AI assistant. While designed to be helpful and reliable, it operates based on artificial intelligence and may occasionally produce incorrect, incomplete, or unexpected results. By using oneBot, you acknowledge and accept the following:

  • You are responsible for your bot’s configuration. This includes selecting the appropriate AI model, configuring spending limits, and granting or restricting access to third-party services and tools.
  • You are solely responsible for what your bot does. oneBot provides the platform and tools, but we have no control over how you configure your bot, what instructions you give it, or what actions it takes. You bear full responsibility for all outputs and actions of your bot.
  • You are responsible for reviewing and approving actions. If you grant your bot permission to act autonomously (e.g., sending emails, making purchases, managing calendar events), you accept that the bot may take actions based on its interpretation of your instructions.
  • AI models are not infallible. They can misunderstand instructions, produce inaccurate information, or take unintended actions. Always verify critical information independently.
  • External service access is at your discretion. If you provide your bot with access to third-party services or tools, you do so entirely at your own risk. We strongly recommend setting appropriate permissions and limits.
  • We cannot control bot behavior beyond platform safeguards. While we implement safety measures, the combination of AI models, user instructions, third-party integrations, and own API key configurations creates outcomes that we cannot predict or fully control. One Labs Bot Technologies Limited cannot be held liable for any damage caused by user-configured bots, including but not limited to financial loss, reputational damage, or data misuse.
  • Prohibited use of bots is your responsibility. You must not configure or instruct your bot to perform illegal, harmful, or abusive actions. Any misuse of the platform through your bot is your sole legal responsibility.

5. Our Commitment to You

While use of the platform is at your own risk, we want you to know:

  • We are always here to help. Our support team is available to assist you with configuration, troubleshooting, and any issues that arise.
  • We continuously improve safety measures. We actively work to reduce the risk of unintended bot behavior through testing, monitoring, and safety layers.
  • We provide tools for control. You can set a spending limit, configure approval workflows, and define permission boundaries to keep your bot in check.
  • Transparency is core to our values. Every bot action is logged and auditable. You always have full visibility into what your bot does and why.
  • We never misuse your data. Your data powers your bot. We do not sell it, we do not profile you on the basis of your conversations or bot data, and we use it to provide the service. The one exception is measuring our own advertising with Meta, and only if you consent to marketing cookies.

6. Limitation of Liability

Consumer notice: If you are a consumer in the European Union, the following limitations apply only to the extent permitted by the mandatory consumer protection laws of your country of habitual residence. Nothing in this section excludes or limits liability for (a) death or personal injury caused by negligence, (b) fraud or fraudulent misrepresentation, or (c) any other liability that cannot be excluded or limited under applicable mandatory law.

Scope of liability: One Labs Bot Technologies Limited shall be liable without limitation for damages arising from injury to life, body, or health caused by a negligent or intentional breach of duty by One Labs Bot Technologies Limited, its legal representatives, or its vicarious agents. One Labs Bot Technologies Limited shall also be liable without limitation for damages caused by intentional or grossly negligent conduct.

Cardinal obligations (wesentliche Vertragspflichten): In the event of a breach of a material contractual obligation (Kardinalpflicht) — i.e., an obligation whose fulfilment is essential for the proper performance of this contract and on whose compliance you may regularly rely — caused by simple negligence, One Labs Bot Technologies Limited’s liability shall be limited to the foreseeable, contract-typical damage.

Exclusion of further liability: Beyond the cases described above, One Labs Bot Technologies Limited shall not be liable for damages arising from simple negligence. In particular, One Labs Bot Technologies Limited shall not be liable for:

  • Actions taken by your bot based on your instructions or configuration
  • Incorrect, incomplete, or misleading information generated by AI models
  • Losses resulting from bot actions, including unintended operations or communications
  • Unauthorized actions caused by misconfiguration or insufficient access restrictions
  • Data loss or service interruptions caused by third-party providers (including OpenRouter and AI model providers)
  • Failure to configure an appropriate spending limit or approval requirements
  • Selection of an AI model that is not suitable for your use case
  • Use of own API keys and any consequences arising from direct provider interactions
  • Any damage, harm, or legal liability arising from how you configure, instruct, or deploy your bot

Maximum aggregate liability: Subject to the unlimited liability cases described above, the total cumulative liability of One Labs Bot Technologies Limited for all claims arising out of or related to these Terms or your use of the platform shall not exceed the total fees paid by you to One Labs Bot Technologies Limited during the twelve (12) months immediately preceding the event giving rise to the claim. This limitation applies regardless of the legal theory on which the claim is based.

You agree that your use of oneBot is voluntary and at your own risk. We strongly recommend starting with conservative settings and gradually expanding your bot’s permissions as you gain confidence.

7. Disclaimer of Warranties (“As Is”)

The oneBot platform is provided “as is” and “as available” without any warranty of any kind, express or implied. To the maximum extent permitted by applicable law, One Labs Bot Technologies Limited expressly disclaims all warranties, including but not limited to:

  • Warranties of merchantability, fitness for a particular purpose, or non-infringement
  • Any guarantee that the platform will be uninterrupted, error-free, or free of viruses or other harmful components
  • Any guarantee that AI-generated outputs will be accurate, complete, current, or suitable for your purposes
  • Any guarantee of uptime, availability, or performance of third-party AI models or services

You assume full responsibility for determining whether the service is appropriate for your use case and for all consequences of using it.

EU consumer notice: If you are a consumer in the European Union, this disclaimer does not affect any mandatory warranty rights you may have under the applicable consumer protection law of your country of habitual residence, including rights under EU Directive 2019/770 (Digital Content Directive).

8. No Professional Advice

oneBot is not a licensed professional and does not provide professional advice of any kind. This includes, but is not limited to, legal, financial, tax, accounting, medical, or investment advice.

The oneBot platform is a general-purpose AI chatbot that may provide conversational assistance, information, and task automation. All information provided is for informational and entertainment purposes only and must not be treated as a substitute for qualified professional guidance.

Specifically:

  • The Companion feature (including personality modes such as “supportive listener,” “reflective conversation partner,” “personal journal companion,” or similar) is a conversational AI feature, not a professional service of any kind. It does not diagnose, treat, or provide clinical care.
  • Any legal, tax, or compliance information provided by oneBot is not legal advice. Always consult a qualified attorney or tax professional.
  • Any information about products, services, or topics is general information only. Always verify critical information independently and consult appropriate professionals.

You acknowledge that you use all such features at your own risk and that One Labs Bot Technologies Limited shall have no liability for any decisions, actions, or consequences arising from your reliance on AI-generated information in any professional domain.

Emotional Dependence Notice: AI companions are not sentient beings. They simulate conversation and personality but do not have feelings, awareness, or genuine understanding. We encourage users to maintain real human relationships and to seek professional support when needed.

9. Security Measures

One Labs Bot Technologies Limited implements commercially reasonable, industry-standard security measures to protect your data, including encryption technologies, access controls, and secure infrastructure. Security features described on this website and in our documentation (including references to specific encryption standards such as AES-256-GCM, TLS, and similar) reflect our current best-effort practices at the time of writing.

However:

  • No system is 100% secure. Despite our efforts, we cannot guarantee that our security measures will prevent every unauthorised access, data breach, or security incident.
  • Security technologies, standards, and threat landscapes evolve. The specific measures we employ may change over time as we adopt improved practices.
  • References to specific security standards or certifications on our website describe our goals and current implementations, not absolute guarantees that such measures will be effective against all threats at all times.

To the maximum extent permitted by applicable law, One Labs Bot Technologies Limited shall not be held liable for any unauthorised access to, or breach of, your data, provided that we have implemented commercially reasonable security measures at the time of the incident.

10. AI-Generated Content & Outputs

oneBot uses artificial intelligence to generate text, suggestions, summaries, reports, and other content. You acknowledge and agree that:

  • AI outputs may be inaccurate, incomplete, or misleading. Large language models can produce plausible-sounding but incorrect information (“hallucinations”). You must independently verify any critical information before relying on it.
  • AI outputs are not unique or exclusive. The same or substantially similar content may be generated for other users. AI-generated outputs do not constitute original, exclusive works.
  • AI outputs may not reflect current information. AI models have training data cutoffs and may not be aware of recent events, changes in law, or updated facts.
  • You are responsible for how you use AI outputs. Any actions you take based on AI-generated content are your sole responsibility, including any legal, financial, reputational, or personal consequences.

11. Experimental Technology

The oneBot platform incorporates experimental and rapidly evolving AI technology. The capabilities, behaviour, and limitations of the underlying AI models may change without notice as providers update their systems.

You acknowledge that:

  • oneBot is built on third-party AI models that are continuously updated by their respective providers. Model behaviour, quality, and capabilities may change at any time.
  • New features, skills, and integrations may be in beta or early release and may not perform as expected.
  • AI technology as a whole is an emerging field. Known and unknown limitations exist, and the technology may occasionally produce offensive, biased, or inappropriate content despite safety measures.
  • One Labs Bot Technologies Limited does not guarantee that any specific AI model will remain available, or that its performance will remain consistent over time.

12. Website Descriptions & Marketing Materials

Feature descriptions, performance statistics, use-case examples, and technical specifications presented on this website and in marketing materials are provided for illustrative and informational purposes. They represent our aspirational goals and current capabilities at the time of publication.

Specifically:

  • Statistics, metrics, and performance figures shown on the website (e.g., “0 errors,” “100% precision,” “always available”) are illustrative examples or design elements, not contractual performance guarantees.
  • Feature descriptions and use-case scenarios depict intended functionality. Actual results depend on your configuration, the AI model selected, third-party service availability, and other variables.
  • References to specific capabilities (e.g., HR screening, financial reporting, customer support automation) describe what the platform is designed to do, not guaranteed outcomes. You remain responsible for verifying results and complying with applicable regulations in your jurisdiction.
  • Nothing on this website constitutes a binding warranty, guarantee, or contractual commitment unless explicitly stated in these Terms of Service.

13. Indemnification

EU consumer notice: This indemnification clause applies to business users only. If you are a consumer in the European Union, this section does not apply to you insofar as it would conflict with the mandatory consumer protection laws of your country of habitual residence.

You agree to indemnify, defend, and hold harmless One Labs Bot Technologies Limited, its founders, employees, agents, and affiliates from and against any claims, liabilities, damages, judgments, losses, costs, or expenses (including reasonable legal fees) arising from or related to:

  • Your use of the oneBot platform in violation of these Terms
  • Any content, configurations, or instructions you provide to your bot
  • Actions taken by your bot on your behalf
  • Your violation of any applicable law, regulation, or third-party right
  • Any misuse of API keys or third-party service integrations

14. Account & Registration

You are responsible for maintaining the confidentiality of your credentials and for all activities under your account.

Age requirements:

  • 18 years or older: You may create and use an account independently.
  • 16 to 17 years old: You may only use oneBot with the verified consent of a parent or legal guardian who agrees to these Terms on your behalf. The parent or guardian is responsible for supervising the minor’s use of the platform and assumes all liability for it.
  • Under 16 years old: You are not permitted to create an account or use oneBot in any capacity. This restriction is in accordance with GDPR Article 8 and EU Digital Services Act requirements.

One Labs Bot Technologies Limited reserves the right to request proof of age or parental consent and to suspend or terminate accounts where age requirements are not met.

15. Acceptable Use

You agree not to use oneBot to:

  • Engage in illegal activity or facilitate crimes
  • Harass, abuse, threaten, or harm other individuals
  • Send spam, phishing messages, or unsolicited communications
  • Attempt to bypass, circumvent, or disable platform safety measures, rate limits, access restrictions, or content filters
  • Impersonate another person or entity
  • Use AI outputs to make fully automated high-stakes decisions affecting individuals without appropriate human oversight — including decisions related to medical treatment, financial credit, employment, or legal status
  • Falsely represent AI-generated outputs as produced by a human
  • Generate or distribute illegal content, including but not limited to content that is defamatory, obscene, or that violates third-party intellectual property rights
  • Exploit AI companion features to manipulate, groom, or psychologically harm vulnerable individuals, including minors

Reverse Engineering & Competitive Use Restrictions: You further agree not to:

  • Reverse-engineer, decompile, disassemble, or otherwise attempt to discover the source code, underlying algorithms, or architecture of the oneBot platform
  • Extract, scrape, or systematically collect data from the platform through automated means (including bots, crawlers, or similar tools)
  • Attempt to extract, replicate, or derive model weights, parameters, training data, or proprietary system prompts from any AI model used through the platform
  • Use the platform, its outputs, or insights derived from its use to develop, train, fine-tune, or improve any AI model, product, or service that competes with oneBot or One Labs Bot Technologies Limited
  • Benchmark, evaluate, or test the platform for the purpose of building or improving a competing product without prior written consent from One Labs Bot Technologies Limited
  • Sublicense, resell, redistribute, or provide access to the platform to third parties without authorisation

16. Intellectual Property

The oneBot platform, including its design, code, branding, and content, is owned by One Labs Bot Technologies Limited. You retain ownership of any content you create using the platform. You grant One Labs Bot Technologies Limited a limited, non-exclusive licence to process and store your content solely to the extent necessary to provide the service.

17. Payments & Billing

oneBot uses a monthly subscription, with AI usage billed via prepaid credits. All prices are in euro. Prices for consumers include VAT. Prices for business customers are shown without VAT, and VAT is added where it applies.

Payments are processed by Stripe, Inc. as our payment service provider. The contracting party is One Labs Bot Technologies Limited; Foxx – Verein zur Förderung einer zukunftsorientierten Lebenskultur acts as seller of record for payments processed via Stripe. Upon activation of a plan, dedicated server resources are provisioned for your account. If you are a consumer, your right to cancel within 14 days is set out in our Cancellation Policy.

Free trial. A free trial lasts 7 days. Your plan then starts at the price shown at checkout and is charged on day 7, unless you cancel before.

AI credits. Each AI action is charged at the AI provider’s price for that action plus 30%. Credit top-ups are delivered immediately and do not expire.

oneBot provides a spending limit feature (not a daily limit) which allows you to set a maximum cumulative spend cap. This is a safeguard, but you remain responsible for monitoring your own usage. One Labs Bot Technologies Limited is not liable for charges incurred before a spending limit is reached or before the limit is enforced.

We never see or store your payment credentials. We only receive confirmation of successful payments and transaction amounts for accounting.

18. Termination & Data Deletion

You may close your account at any time. Upon closure:

  • Your data will be deleted within 90 days as part of our standard deletion cycle
  • If you request expedited deletion, we will process it within 30 days of your explicit request
  • Financial records may be retained where required by law

We may suspend or terminate your access for violations of these Terms, with or without prior notice.

19. Service Availability & Force Majeure

We aim to provide reliable service but cannot guarantee uninterrupted availability. The platform may be temporarily unavailable due to:

  • Scheduled maintenance or updates
  • Third-party service outages (e.g., OpenRouter, AI model providers, Hetzner hosting)
  • Events beyond our reasonable control, including natural disasters, power failures, cyberattacks, government action, or other force majeure events

One Labs Bot Technologies Limited shall not be liable for any loss or damage arising from service unavailability due to the above circumstances.

20. Third-Party Services

oneBot integrates with various third-party services (e.g., Google, Slack, Salesforce) and AI model providers via OpenRouter. Your use of these integrations is subject to the respective third party’s terms. We are not responsible for third-party service availability or data handling beyond our control.

Google Services: When you connect Google services to oneBot (including Google Calendar, Tasks, Contacts, Drive, Docs, Sheets, Slides, Forms, and YouTube), your use of these integrations is subject to Google’s Terms of Service and the Google API Terms of Service. If you use YouTube features, you also agree to be bound by the YouTube Terms of Service. oneBot accesses Google data solely to provide the bot features you request — data is retrieved live and is not stored on our servers. For full details on how we handle Google user data, including our Limited Use Disclosure and data deletion practices, see Section 6 of our Privacy Policy.

21. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will:

  • Notify registered users via email at least 14 days before the changes take effect
  • Update the “Last updated” date at the top of this page
  • Clearly summarise what has changed in the notification

Continued use of the platform after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree with the changes, you may close your account before the effective date.

22. Governing Law

These Terms, and any non-contractual obligations arising out of or in connection with them, are governed by the laws of Ireland.

EU consumers: If you are a consumer habitually resident in a Member State of the European Union, you additionally benefit from any mandatory provisions of the consumer protection law of your country of habitual residence. This choice of law does not deprive you of the protection afforded to you by provisions that cannot be derogated from by agreement under the law of your habitual residence (Regulation (EC) No. 593/2008 — Rome I, Article 6(2)).

The courts of Ireland have jurisdiction. If you are a consumer living in the European Union, you may also bring proceedings in the courts of the country where you live, and we may bring proceedings against you only there.

23. Dispute Resolution

If you have a complaint, contact us first at support@onebuddy.app. We are not obliged, and have not committed, to use an alternative dispute resolution entity for consumer disputes.

24. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms shall remain in full force and effect.

25. Entire Agreement

These Terms, together with the Privacy Policy and any additional agreements you enter into with One Labs Bot Technologies Limited, constitute the entire agreement between you and One Labs Bot Technologies Limited regarding the use of the platform and supersede all prior or contemporaneous communications, proposals, and representations with respect to the platform.

26. No Waiver

The failure of One Labs Bot Technologies Limited to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by One Labs Bot Technologies Limited.

27. Assignment

You may not assign or transfer these Terms, or any rights or obligations under these Terms, without the prior written consent of One Labs Bot Technologies Limited. One Labs Bot Technologies Limited may assign these Terms without restriction, including in connection with a merger, acquisition, corporate reorganisation, or sale of all or substantially all of its assets.

28. Contact

One Labs Bot Technologies Limited

Company number (CRO): 817724

Unit 2, 2 Bridge Street

Athlone, Co. Westmeath, N37 F1W4, Ireland

Email: support@onebuddy.app